Changing Account Email Form

basilmarket.com forums : Maple Story Tech Help & Patches | 15 posts archived

thread starter Sportz Mar 09 2010 + PM | QUOTE | PERMALINK | REPORT

Well, my '"account has been deactivated for your protection. This has occurred due to account inactivity or improper access attempts to your account," and I need to reverify it by email; the problem is, I don't have access to the email anymore. On the same page, there is a form to fill out to have your email changed, so I filled out the form and supplied all of the correct answers to the questions, in which I was supposed to receive a response to the new email address within 2 to 7 days. Well, it has been 14 days, double the maximum time it should have been. Before I knew the account was deactivated, I sent 592mil in mesos and a karma'ed 33 int zhelm to my account via Duey, and those packages expire in 30 days. This means that if my account is not reactivated in 16 days, I will have a huge problem on my hands. Should I be worried? What should I do?

My Characters: FiReRayy - 121 Scania F/P Arch Mage

DustOfPain 03/09/10 + PM | QUOTE | PERMALINK | REPORT

Hm i think the best you could do would be to log a ticket to nexon with the most infos you can give on the two accounts. But otherwise i don't think they can do much.. Did you put a "safe 2nd email" for the email you lost info from?

My Characters: DustOfPain - 85 Windia Hermit

Sportz + PM | QUOTE | PERMALINK | REPORT

Nexon will only accept tickets from the account that the issue is occurring from, which I cannot log onto because it has been deactivated for no reason. And yes, the email address that I used to complete the form is safe. EDIT: I also tried to contact AOL to find out the password to the original email address, but I was transferred to India, and after arguing for 15 minutes, he told me that they only assist with AOL issues, not AIM issues (the original email was an AIM address).

My Characters: FiReRayy - 121 Scania F/P Arch Mage

buzz3r + PM | QUOTE | PERMALINK | REPORT

I'm in the same spot, started a thread about this too last week. Unfortunately, I haven't heard back from Nexon yet either... my account was also suspended due to the "suspicious activity" reason (I accessed nexon.com through my smartphone and it banned me b/c of the IP). I found out that it sent a new PW to my e-mail but the account is 5+ yrs old and the e-mail is no longer in service (was a university e-mail addy and I've since graduated). So, I logged the e-mail change form like you did to Nexon and am still waiting for a response. It's been approximately 4 business days now since I've submitted the form so it's still under their estimated 2-7 day time-frame, but I'm still worried. I'm sure they have a lot of tickets and forms to respond to, but for them to delay it more than 2x the estimated time-frame is unprofessional. Please keep us updated to let us know if you ever got your new e-mail switched over. I'm wondering if other people have had similar experiences and actually had nexon get into contact with them.

My Characters: iIIegaI - 96 Broa Chief Bandit

sleeper6 03/09/10 + PM | QUOTE | PERMALINK | REPORT

make SURE to check ur junk folder for their email! mines ALWAYS in there!

My Characters: HwabiSea - 52 Bera Assassin

Sportz + PM | QUOTE | PERMALINK | REPORT

[quote] sleeper6 : make SURE to check ur junk folder for their email! mines ALWAYS in there! [/quote] The spam folder is empty. EDIT: Nexon is ridiculous. They have time to reply to "Favorite Food" topics on their forums, but they do not have time to deal with issues that are surrounding their players.

My Characters: FiReRayy - 121 Scania F/P Arch Mage

COChaos 03/09/10 + PM | QUOTE | PERMALINK | REPORT

same problem with me, actually. My first account ever was lost because I accidentally reset the pin, and they sent me an email to an account that was deactivated years ago. Been trying for a while, but try to keep this thread updated if you can. It could really help others out.

My Characters: NCOChaos - 50 Windia Dawn Warrior

Sportz 03/09/10 + PM | QUOTE | PERMALINK | REPORT

[quote] COChaos : same problem with me, actually. My first account ever was lost because I accidentally reset the pin, and they sent me an email to an account that was deactivated years ago. Been trying for a while, but try to keep this thread updated if you can. It could really help others out. [/quote] I can only keep this thread updated if people are willing to contribute to it. Bumping is in violation of the BasilMarket rules. =/

My Characters: FiReRayy - 121 Scania F/P Arch Mage

Shroomsly 03/09/10 + PM | QUOTE | PERMALINK | REPORT

What? o_O You can't change the email to your account. Who sent you a form to change it? Unless I'm mistaken with what you're asking somehow.

My Characters: Dawnsly - 21 Bera Dawn Warrior

Sportz 03/09/10 + PM | QUOTE | PERMALINK | REPORT

[quote] Shroomsly : What? o_O You can't change the email to your account. Who sent you a form to change it? Unless I'm mistaken with what you're asking somehow. [/quote] http://img171.imageshack.us/i/17549274.jpg/ http://img251.imageshack.us/i/72824325.jpg/ http://img29.imageshack.us/i/44163844.jpg/

My Characters: FiReRayy - 121 Scania F/P Arch Mage

Shroomsly 03/09/10 + PM | QUOTE | PERMALINK | REPORT

[quote] Sportz : http://img171.imageshack.us/i/17549274.jpg/ http://img251.imageshack.us/i/72824325.jpg/ http://img29.imageshack.us/i/44163844.jpg/ [/quote] Odd. o_O Is this just outdated now, or what? (Official Site) How'd you get there anyhow? xD

My Characters: Dawnsly - 21 Bera Dawn Warrior

buzz3r 03/09/10 + PM | QUOTE | PERMALINK | REPORT

I filled out the exact same form that the TS filled out, and went through the same prompts. I have a pessimistic feeling we won't see resolution with our problems for a long while. Given that no one has responded to have had a successful experience with the changing of the e-mail, our chances for getting this taken care of doesn't seem good so far. Hopefully that will change.

My Characters: iIIegaI - 96 Broa Chief Bandit

BobR 03/09/10 + PM | QUOTE | PERMALINK | REPORT

@Sportz- that form is very similar to the one you have to fill out when your IP address is banned. There have been literally hundreds, if not more, people filling that form out since the last patch, so I'd guess yours is just lost in the pile. They'll probably get to it eventually because people are now beginning to report that their IP bans are being lifted finally. @Shroomsly- yes, that FAQ from the Maple site is outdated now. They'll consider changing your email if you provide them the info on the form to prove your identity. Nexon has never been known for "consistency", so they'll probably remember and change that FAQ entry in a year or so.

My Characters: MikeTheMagus - 80 Bellocan F/P Mage

Sportz + PM | QUOTE | PERMALINK | REPORT

[quote] Shroomsly : Odd. o_O Is this just outdated now, or what? (Official Site) How'd you get there anyhow? xD [/quote] After logging onto the website, the first image I listed appeared. After clicking send email activation, the second image appeared. After clicking support at the bottom of the second image, the third and fourth images appeared.

My Characters: FiReRayy - 121 Scania F/P Arch Mage

loverboy562 03/09/10 + PM | QUOTE | PERMALINK | REPORT

I got the same problem. I currently sent a ticket to nexon on a different account asking to change the email address. Right now I am just waiting, it have been 6 days now.

My Characters: Loverboy1562 - 74 Scania Outlaw