MrBot and ticket responses
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thread starter DrHye Sep 22 2010
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| Lately, the only "responses" I get are "Hello DrHye, thanks for submitting a ticket..." and whatever else it says. The problems with it: 1 - I don't even know what report he's talking about 2 - There's no actual response, it's just an automated message saying that one of my reports has been read, yet I have no clue what his response actually was on it 3 - It's basically a PM spam if it's not going to say anything about my report, or even tell me what my report was... Is this like an unexpected flaw in the report response system, or what? Because I remember it used to show you what your report was, as a reminder. |
My Characters: HyeBandit - 128 Windia Shadower
Kevvl 09/22/10
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| That was put in place because it's a huge hassle for Mr. Basil to respond to every report. Users were complaining that Mr. B wasn't reading their tickets (in reality he was, they just had no idea because they didn't get responses) so this idea was put forth to make users absolutely sure when and if their tickets were read. It's a little automated message you get that shows you "hey, he saw my ticket." |
My Characters: Kevvl14 - 151 Bera Marksman
TheHurtLocker 09/22/10
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| [quote] Kevvl : That was put in place because it's a huge hassle for Mr. Basil to respond to every report. Users were complaining that Mr. B wasn't reading their tickets (in reality he was, they just had no idea because they didn't get responses) so this idea was put forth to make users absolutely sure when and if their tickets were read. It's a little automated message you get that shows you "hey, he saw my ticket." [/quote] This seems to clear things up. |
My Characters: BornAsEvan - 22 Bera Evan 2nd Growth
Carrot 09/22/10
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| [quote] Kevvl : That was put in place because it's a huge hassle for Mr. Basil to respond to every report. Users were complaining that Mr. B wasn't reading their tickets (in reality he was, they just had no idea because they didn't get responses) so this idea was put forth to make users absolutely sure when and if their tickets were read. It's a little automated message you get that shows you "hey, he saw my ticket." [/quote] Summary: You get it when Mr. B reads your ticked, to let you know that it indeed has been looked at. |
My Characters: KnukleShrimp - 55 Bera Brawler
taleko 09/22/10
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| perhaps there could be a section where it tells you what happened with the ticket, instead of just not knowing maybe have: Actioned Rejected In Progress |
My Characters: Talekah - 109 Scania Crusader
Eeveepony 09/22/10
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| I get them too. I wish I could remember what I submitted tickets for.. |
My Characters: PonyXVenom - 75 Windia Priest
greenelf 09/22/10
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| [quote] Eeveepony : I get them too. I wish I could remember what I submitted tickets for.. [/quote] And I wish that he would actually take the 30 seconds to say Ok, I fixed it, or Sorry, I didn't. |
My Characters: WiiThroStar - 80 Windia Hermit
Kevvl 09/22/10
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| [quote] greenelf : And I wish that he would actually take the 30 seconds to say Ok, I fixed it, or Sorry, I didn't. [/quote] That would take an extra 4 hours. He gets like 500 tickets a day. |
My Characters: Kevvl14 - 151 Bera Marksman
greenelf 09/22/10
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| Kevvl Allow mods to do it? I think that Mr. B needs to get over his fear of giving more people power :/ |
My Characters: WiiThroStar - 80 Windia Hermit
Montblanc 09/22/10
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| Are the reported posts deleted? Because sometimes I report an obvious offense and it lingers SOOOOOO long |
My Characters: Ultimate - 15 Scania Blade Recruit
DrHye 09/22/10
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| Carrot I don't really need you to dumb it down. Kevvl Well I figured that much, but I'm saying, why not add a copy of the submitted report to the PM, in order to let the user know which report has been looked at? I know I send reports, but after a few days and I get two PMs, I don't even remember which reports I sent. |
My Characters: HyeBandit - 128 Windia Shadower
ravkin
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| [quote] greenelf : Kevvl Allow mods to do it? I think that Mr. B needs to get over his fear of giving more people power :/ [/quote] Tickets contain reports on unfair suspensions and issues that the mods can't handle. I am going to assume nearly all tickets are of such. So there really isn't much use to expand the mods' responsibilities. [quote] Montblanc : Are the reported posts deleted? Because sometimes I report an obvious offense and it lingers SOOOOOO long [/quote] The mods handle the posts accordingly when they get to your report. When you report a bad post, the report gets put in a queque. There can be anywhere from 1-100+ reports in queque. If your report isn't responded to immediately it is because the mods are busy, not online, or already dealing with other reports. If there is an immediate post that needs to be handled, directly contact a mod that is online for possibly faster response. Ot: Luckily, I remember all of the tickets I submit within a certain amount of time. I would know what ticket has been looked at. |
My Characters: SageRavin - 122 Bera I/L Arch Mage
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