MapleStory Responds faster to Tweets than Help Tickets

basilmarket.com forums : Maple Story Tech Help & Patches | 9 posts archived

thread starter TheAlbinoPrimid Sep 11 2010 + PM | QUOTE | PERMALINK | REPORT

So, as it would turn out, yesterday I posted a tweet to MapleStory in regards to my Poptag Gach Tickets (which I hadn't received), not expecting a response, not expecting much of anything. Just venting, more or less. Someone explain this abnormality. Yes, that's right. Within an hour , MS responded to my tweet. I've heard stories about Nexon's Tech Support taking months to answer a ticket... And apparently this happens. What the hell?

My Characters: LokaCasar - 75 Galicia Priest

ThatBowman 09/11/10 + PM | QUOTE | PERMALINK | REPORT

Everyone, please tweet your problems as of now.

My Characters: iBanClouds - 61 Windia Page

TheAlbinoPrimid 09/11/10 + PM | QUOTE | PERMALINK | REPORT

ThatBowman I'm starting to think that's the best thing to do now.

My Characters: LokaCasar - 75 Galicia Priest

maplefreak26 09/11/10 + PM | QUOTE | PERMALINK | REPORT

Hime and the other community team of Nexon are responsible for Facebook, Twitter, and the forums. The Customer Support is different from whoever is taking care of Twitter, Facebook and the forums.

My Characters: Siasherr - 39 Scania Blade Acolyte

Soulsap 09/11/10 + PM | QUOTE | PERMALINK | REPORT

[quote] maplefreak26 : Hime and the other community team of Nexon are responsible for Facebook, Twitter, and the forums. The Customer Support is different from whoever is taking care of Twitter, Facebook and the forums. [/quote] This, Hime made that after the massive posting of gacha complaints on the forums, facebook and twitter. :p

My Characters: Soulsap - 61 Galicia Evan 5th Growth

TheAlbinoPrimid 09/11/10 + PM | QUOTE | PERMALINK | REPORT

I don't mind them having a good community team, but when it becomes apparent that they're more responsive than the tech support (which is, by and large, a more important), we're going to have some problems. =/

My Characters: LokaCasar - 75 Galicia Priest

maplefreak26 09/11/10 + PM | QUOTE | PERMALINK | REPORT

The Support team has more tickets than the questions they get in the Community team.

My Characters: Siasherr - 39 Scania Blade Acolyte

free321123 09/11/10 + PM | QUOTE | PERMALINK | REPORT

They dont give a crap about your problems, they just want more people to know about maplestory. Apparently they think random kids will join maplestory if they see that maplestory has a twitter or facebook. They just want people to come on maplestory and spend nx, because nx hores dont complain about glitches, nx problems(they will just buy more if it does not work) , or being banned, because they never get banned

My Characters: meimfree - 57 Windia F/P Wizard

TheAlbinoPrimid 09/11/10 + PM | QUOTE | PERMALINK | REPORT

[quote] maplefreak26 : The Support team has more tickets than the questions they get in the Community team. [/quote] Thus, I repeat my statement: The Support Team is, by and large, more important than the Community team.

My Characters: LokaCasar - 75 Galicia Priest