Nexon and duplicated tickets.

basilmarket.com forums : General Maple Story | 15 posts archived

thread starter ShadowWinfy Sep 02 2010 + PM | QUOTE | PERMALINK | REPORT

I summited a ticket the 12th of last month and i got a little bit impatient so i decided to send them another ticket of the same problem i'm having(falsely banned). So, i checked my Email and this is what i got , This ticket has been closed by a GM. See below for more details. " This ticket is being closed as a duplicate, as you currently have another ticket open about this issue. Please refrain from submitting multiple tickets about the same issue, as this is considered abuse of the ticketing system and is not acceptable. Please be patient until your original ticket is answered. Sincerely, GM Arpola " Now my question is,why did Nexon reply to my duplicate ticket just to close it but not work on my ticket to the the problem fixed. Plus they deleted the Original ticket....

My Characters: HerMusiic - 155 Khaini Shadower

Bryvx 09/02/10 + PM | QUOTE | PERMALINK | REPORT

Yeah this is stupid, I made two new tickets because I saw this other guy getting his tickets replied in 2 days. They closed my other two and left my orginal one...seems like they only answer the bug/glitch/billing stuff rather than bans. This is how unfair they are.

My Characters: Bryav - 150 Mardia Evan 9th Growth

Sengarasu 09/02/10 + PM | QUOTE | PERMALINK | REPORT

its been almost a year since i logged my ticket, yet i have recieved about 6 or 7 "we will be able to assist you shortly" tickets, and about 18k total maplepoints. i mean, i know the tickets pile up, but 1 year? really?

My Characters: Sengarasu - 150 Scania Shadower

FatalWeek 09/02/10 + PM | QUOTE | PERMALINK | REPORT

I'mma say this once and only one. You run Nexon. Let's see how many people will hate you after your customer support. Trust me, they try. Get over it, nothing you can do.

My Characters: FatalMondays - 130 Scania Dark Knight

elidrissii 09/02/10 + PM | QUOTE | PERMALINK | REPORT

I once reported a guy who still had Pitch's chaos scrolls, my ticket got autoanswered -__-

My Characters: elidrissi - 80 Galicia Aran in Misery

HeIloAgain 09/02/10 + PM | QUOTE | PERMALINK | REPORT

If it's a 100% duplicate, it's auto-answered/closed.

My Characters: HelIoAgain - 54 KradiaGMS Brawler

glare1993 09/02/10 + PM | QUOTE | PERMALINK | REPORT

[quote] FatalWeek : I'mma say this once and only one. You run Nexon. Let's see how many people will hate you after your customer support. Trust me, they try. Get over it, nothing you can do. [/quote] No one person is in a position to run an entire multi mullion dollar company alone. However with the profit they earn every year, they are being plain greedy not hiring more people to view and solve tickets.

My Characters: iRidePuppy - 64 Windia Aran in Memory

FatalWeek 09/02/10 + PM | QUOTE | PERMALINK | REPORT

[quote] glare1993 : No one person is in a position to run an entire multi mullion dollar company alone. However with the profit they earn every year, they are being plain greedy not hiring more people to view and solve tickets. [/quote] Yet, as I said, you try to run Nexon. Trust me, life ain't easy, don't like it? End yourself, that's my motto...

My Characters: FatalMondays - 130 Scania Dark Knight

ryuushinou + PM | QUOTE | PERMALINK | REPORT

Uh, there's a hair glitch where you have 2 hairs overlapped on each other [example: search Ryuunoko on rankings], and the ticket hasn't been answered :| after 1-2 months. I cannot believe how Nexon can leave tickets being stacked for more than a month. I don't think it's even acceptable as a service providing company to leave an inquiry held for 1 year like Sengarasu. At least, provide us a progress report on them addressing the issue, instead of "we will be able to assist you shortly". FatalWeek LOL? I believe for any company, customer service is more important than the actual product/service they provide. It's not a matter of " Let's see you run Nexon", it's their DUTY as a CORPORATE to address customer complaints. AND this directly affects the quality of the game. Complaints are not just walls of angry texts, it is a direct depiction of their quality of service. they IMPROVE the quality of their product/service. It's these people in BasilMarket, I cannot stand. Ignorant arguments with no sense of logic isn't gonna help.

My Characters: ryuushinou - 172 Scania Bishop

darkninja998 09/02/10 + PM | QUOTE | PERMALINK | REPORT

How long are you banned? If its like a month, then just wait it out. I got the same problem too sad to say. Ot: it seems unfair that they dont address your problem right then and there, but instead tell you that you're abusing the ticketing system.

My Characters: darkdrako7 - 135 Scania Night Lord

DSdavidDS 09/02/10 + PM | QUOTE | PERMALINK | REPORT

I logged a ticket and I have been getting a buncha emails about the ticket still pending...

My Characters: DSdavidDS - 62 Scania Spearman

darksuitguy 09/02/10 + PM | QUOTE | PERMALINK | REPORT

[quote] FatalWeek : Yet, as I said, you try to run Nexon. Trust me, life ain't easy, don't like it? End yourself, that's my motto... [/quote] You do realize that running a multimillion dollar company with trivial issues is in fact fairly easy right? Especially when you have a giant surplus of money to use,

My Characters: LWiiiNotBow - 122 Windia Aran in Hope

FatalWeek 09/02/10 + PM | QUOTE | PERMALINK | REPORT

darksuitguy Well, tell me. You do a better job. Since obviously you never had and probably never will. Then don't make absurd comments. Seriously, you think you know anything? You think just because a business is making profit like every company should, you think it's just like a snap of the fingers? Now, leave me.

My Characters: FatalMondays - 130 Scania Dark Knight

mamaleo 09/02/10 + PM | QUOTE | PERMALINK | REPORT

Same exact situation here.

My Characters: MrJeliOO - 142 Scania Buccaneer

Baby600 09/02/10 + PM | QUOTE | PERMALINK | REPORT

LOL they reply to close a duplicate but not to the main one, wow thats nexon to you

My Characters: Baby600rr - 110 Bellocan Hermit