the truth from a nexon representative

basilmarket.com forums : General Maple Story | 16 posts archived

thread starter hispanicheat Jul 19 2010 + PM | QUOTE | PERMALINK | REPORT

Everything on the nexon customer support page is a lie if they say 2~7 days they mean 3~7 weeks nexon lacks a customer support team all they have is one operator and the gm's lazy as they are (cant even regulate a game) the one representative has attitude i asked if i could ask a question and shes like you already did...... T_T Edit: i also asked her if she could do anything and all she said was: [quote] DumbOperator : i can direct you to nexon.net and you can submit a ticket [/quote]

My Characters: MrDismember - 200 Bellocan Slasher

rangedanger9 07/19/10 + PM | QUOTE | PERMALINK | REPORT

-sigh @ my 2 week un-answered ban appeal email -

My Characters: BreakYurWind - 112 Broa Wind Archer

4gotmyDEX 07/19/10 + PM | QUOTE | PERMALINK | REPORT

You're a lvl 200 slasher? Slasher?

My Characters: zStacks - 52 Galicia Aran in Memory

thanhtu 07/19/10 + PM | QUOTE | PERMALINK | REPORT

try Wonderking out, alot better service than nexon

My Characters: Magicshot69 - 170 Broa Dark Knight

Vengenz 07/19/10 + PM | QUOTE | PERMALINK | REPORT

[quote] Jentinu : *clap* clap*clap* well now another nexon fails thread? yes yes we know nexon can be a bit....difficult but if your tired of it just quit. thats it really. stop complaining and quit. go play another game with beter service. why stay here if "nexon fails" and if you had to sit through 500k tickets would you be so joyfull? / counter rant [/quote] you got owned by the TS and also how would you know the amount of tickets they get sent daily?

My Characters: SingleTasker - 52 Scania Brawler

hispanicheat 07/19/10 + PM | QUOTE | PERMALINK | REPORT

[quote] 4gotmyDEX : You're a lvl 200 slasher? Slasher? [/quote] yup :D [quote] singletasker : you got owned by the TS and also how would you know the amount of tickets they get sent daily? [/quote] Agreed

My Characters: MrDismember - 200 Bellocan Slasher

4gotmyDEX 07/19/10 + PM | QUOTE | PERMALINK | REPORT

What is a slasher? o.o

My Characters: zStacks - 52 Galicia Aran in Memory

suddnrushy 07/19/10 + PM | QUOTE | PERMALINK | REPORT

[quote] darkballer3 : That's weird...whenever I logged a ticket, they responded within a few days. o.o [/quote] Do you buy a lot of nx?

My Characters: MyFlyArrow - 44 Broa Hunter

Puresouls 07/19/10 + PM | QUOTE | PERMALINK | REPORT

[quote] 4gotmyDEX : What is a slasher? o.o [/quote] lvl 120 DB he can do that.. all he has to do is edit his character

My Characters: iExil3 - 50 Broa Cleric

Aaron123129 07/19/10 + PM | QUOTE | PERMALINK | REPORT

[quote] hispanicheat : its 213 858 5930 [/quote] OMG thats BS they dont support account and in game issues WHAT BULLSNIT!

My Characters: VVeHealz - 52 KradiaGMS F/P Wizard

arielph 07/19/10 + PM | QUOTE | PERMALINK | REPORT

o.o when i sent my ticket in like a year ago...they took 3 days to respond...it was pretty quick o.o and i had problem with the wedding thing...all they told was to get another marriage lol...

My Characters: DonWaffles - 90 Scania Aran in Misery

GreenArchon 07/19/10 + PM | QUOTE | PERMALINK | REPORT

I've once been responded in a day, for Combat Arms, but it was a ridiculous automated reply.

My Characters: MysticConrad - 82 Bera Priest

MrKratos 07/19/10 + PM | QUOTE | PERMALINK | REPORT

A few years ago I have a problem with Paypal/their site. I bought 10k NX through Paypal, but it didn't show up in my Nexon box, and when I went on Paypal I saw that the $10 were charged. I sent Nexon an e-mail and they asked to see the recet/charge. I did, anyways in the end I didn't get my $10 back not even in Maple Points.. :X Nexon said it's a problem on PayPal's side but I just said "It's $10. No harm done." The ticket took like a few hours. o.o

My Characters: Kratos99 - 124 Scania Hero

j1337 07/19/10 + PM | QUOTE | PERMALINK | REPORT

[quote] arielph : o.o when i sent my ticket in like a year ago...they took 3 days to respond...it was pretty quick o.o and i had problem with the wedding thing...all they told was to get another marriage lol... [/quote] That's not solving anything. Well, it's the Nexon way of solving things. They just meant, "Well you already wasted XX NX on a glitched wedding so if you buy more NX it'll be all better." OT: I had to wait 3 days for my ticket to be responded to.... it was an auto response.

My Characters: ThunderFire3 - 120 Bera Blaze Wizard

Lolxe 07/19/10 + PM | QUOTE | PERMALINK | REPORT

yea.. Nexon should open a forum with gm's and every question posted will get answered. like for 3 hours a day.

My Characters: LowLuckL3ss - 122 Windia Bishop

ldkDude 07/19/10 + PM | QUOTE | PERMALINK | REPORT

[quote] imBeligerent : same here i spent so much money on nx i thought id be like a priority o_O [/quote] IKR... When I lost my character for four months, I stopped buying NX. Since I got my hero back, I rarely spend money on NX

My Characters: idkdude - 185 Scania Hero