thread starter 570jx Jul 04 2010
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| Copy/Paste I found this Shocking I use to work for Verizon, and I know exactly what you are talking about. I worked for a couple of months for verizon. And I completely understand your frustration, I felt the same way working for them. I worked for the Verizon Highspeed internet dept. And basically my job was to keep the customer going in circles until they eventually gave up trying to fix their problems connecting to the internet. Being that I use to repair computers for a living, I know quite a bit about computers,modems, etc. After going through the so called 'training'. A group of about 20 of us were thrown to the 'wolves', so to speak. After a few weeks of lying to people...my conscience started bothering me. It was a particular customer, an old lady...very sweet. She reminded me of my grandma. She literally started crying on the phone, About how she could never get connected to the internet. The first thing I did was to check to see if service was even available in her area, or if some ass had sold her "verizon high speed internet" some where, where it wasnt even available.(I had already seen a few cases where customers had signed 2 year contracts, and they didnt even have service in their area!). And sure enough, after I checked on the system...the service wasnt even available in her area. I just told her the truth "mam, verizon high speed dsl internet service is not even available in your area...." she had been going back and forth with "Technical Support Agents" for about a year...and no one had even told her that service wasnt even available in her area. Yet she was signed up for a 2 year contract and was even paying! So from then on, I just started telling people the truth of why they couldnt sign on. For example I noticed that every evening at about 6:00pm, people would call real angry about not being able to connect to the internet. And they were always from the East coast. They would call saying "it was working fine a few hours ago..." I remember one guy, he was a profesional network technician. And he even knew that something was wrong with Verizons network. He even told me "your network is down somewhere." So after a while, I started jogging my memory...I was thinking to myself, where have i seen this before? And I remembered, some years ago. When I first signed up to the internet back in about 1995-1996, with America Online. It was damn near impossible to connect, Id always get a busy signal. And thats when I put 2 and 2 together! Verizon was having the same problems with their DSL service(not enough capacity). They were filled up to the max and couldnt get all their customers onto the net. So I just started telling the customers the truth. "Sorry, sir but the networks are full, thats why you cant get connected...wait a few hours and it will clear up." And I just started to really fix peoples problems, they would tell me "finally someone tells me the truth." or they would just get mad and hang up. I remember I figured a way out t |