I love this Gm

basilmarket.com forums : General Maple Story | 9 posts archived

thread starter dracomann07 Jun 24 2010 + PM | QUOTE | PERMALINK | REPORT

GM Talia is so awesome. I've sent two tickets to Nexon in my 4 years of playing and she answered them both. The first time it was in like a few hours. This time she answered in a week. I expected this since I sent the message on Friday after business hours and not to mention there were probably a ton of tickets sent to them about glitches and what not. But here is what she said: We appreciate you reporting this issue. At this time, we believe this issue has been resolved, and we ask that you please try again. If your issue continues, please submit a new ticket letting us know. We apologize for any inconvenience this may have caused and appreciate your understanding. Sincerely, Senior GM Talia Now this is pretty awesome because: 1. My problem is fixed. 2. They want another ticket if it happens again. 3. She apologized for the inconvenience that I wrote about in my ticket so it was a personal response. In my own experience, Nexon has had great customer service considering I haven't giving them a cent of my money.

My Characters: TheOldEvan - 50 Scania Evan 5th Growth

dracomann07 + PM | QUOTE | PERMALINK | REPORT

[quote] doctordiddy : It is a bot, or at least copy and paste or something alike. [/quote] She gave me a different message the first time. I don't have it anymore but it certainly wasn't this. Its seems to answer and respond to my ticket too well to be a bot. But I suppose the possibility that it was a super complex bot remains. EDIT: Ok seems like its very likely thats its a generic message but my problem was fixed.

My Characters: TheOldEvan - 50 Scania Evan 5th Growth

YouAzle 06/24/10 + PM | QUOTE | PERMALINK | REPORT

[quote] sososo123 : Making a company look good and directly giving them money are not the same thing. Don't listen to LoveExpired. Also, I love Talia too. She's awesome in gm events. I know that her favorite pizza topping is cheese. [/quote] almost every pizza has cheese on it..what a surprise

My Characters: DuskxDbowman - 156 Scania Marksman

MadMan00 06/24/10 + PM | QUOTE | PERMALINK | REPORT

[quote] LoveExpired : Actually, you did give them money. The more players they have, the higher value their company. Why you posting false information? You know you can get banned that way. [/quote] Wow, you're pretty stupid aren't you? Did you even read it right? Seems like you didn't or you're just that damn dumb.

My Characters: SIashNBlast - 80 Mardia White Knight

Gold4Fools 06/24/10 + PM | QUOTE | PERMALINK | REPORT

@ your #2 and #3, these are automated responses... After every ticket they say "If your problem persists please send another ticket" and it always says "We apologize for any inconvenience this has caused you" major F3 moment...

My Characters: ShellsStrike - 97 Bera Outlaw

Deathunit10 06/24/10 + PM | QUOTE | PERMALINK | REPORT

I don't believe its a Bot, ahahs a few years ago i sent one ticket day after day, and they ask's to stop sending these tickets when the problem was fixed.

My Characters: voongk3 - 123 Windia Shadower

Edge4Life 06/24/10 + PM | QUOTE | PERMALINK | REPORT

Horrible coustmer service been 3 weeks and my tickets still open and my false ban is beyond halfway over �<�

My Characters: Africanevan - 135 Scania Evan 9th Growth

dracomann07 06/24/10 + PM | QUOTE | PERMALINK | REPORT

[quote] Edge4Life : Horrible coustmer service been 3 weeks and my tickets still open and my false ban is beyond halfway over �<� [/quote] Sucks. Maybe you got some other gm assigned to your ticket.

My Characters: TheOldEvan - 50 Scania Evan 5th Growth

Yansen 06/24/10 + PM | QUOTE | PERMALINK | REPORT

GM Talia just responded to my old account's email change ticket! YAY :D

My Characters: TymeTwister - 90 Bera Aran in Misery