Hacking epidemic - Nexon's official words

basilmarket.com forums : General Maple Story | 15 posts archived

thread starter Kalovale Mar 30 2010 + PM | QUOTE | PERMALINK | REPORT

Seems like the "vocal minorities" finally achieved something. For those who ask "Why now?": http://consumerist.com/2010/03/nexon-isnt-the-worst-company-in-america-but-that-doesnt-make-it-good.html Notice: http://maplestory.nexon.net/WZ.ASPX?PART=/News/View&boardNo=100&contentNo=006QI (Official Site) Greetings players, We wanted to address you today about Nexon�s efforts to fight online hacking and improve online safety for all Nexon gamers. The importance of online security gained national attention following Google�s revelation that their Gmail service was hacked in China. Since then, no less than 36 companies have come forward, and detailed similar problems that they have faced. As an online game company, one of Nexon�s most important missions is protecting player accounts from theft. This is a common goal shared by every online company, and achieving this goal is an ongoing fight to protect our players. At the end of 2009, we received increased reports of accounts being compromised. While we have said little about this publicly, we have been aggressively investigating and fighting this issue and the groups behind it on multiple fronts. In order to maintain the effectiveness of these efforts, we cannot provide much detail, but we would like to share with you some of the progress we have made so far. First and foremost, our customer support team has been working to provide relief for people who have been affected by a recent account compromise issue. Once we have more details to share, affected players who have submitted a support ticket will be contacted individually by our support team. We are very thankful to our players who have been patient during this ongoing process. Our goal is to provide more updates as we further develop our relief program. We have also taken the following steps to improve players� online safety: � Enhanced the security of our technological infrastructure. This includes, but is not limited to, aggressive blocking of IP addresses originating from areas outside our service region. � Stepped up legal enforcement efforts against malicious online users and organized groups both foreign and domestic. We�re currently working very closely with law enforcement personnel in multiple countries across our service area and are actively pursuing criminal and civil cases against hack site and private s3rver operators who are in violation of national and international laws. � Improved online safety features to help our players safely visit not just our websites, but all websites across the Internet. In just one example, we recognized that many people were using the same login credentials across multiple websites. In order to address that issue, we recently initiated a password update campaign to encourage all of our players to update their passwords regularly. In other areas, we are committed to improving our customer support. We revamped the Nexon Support website, upgraded our ticketing system, and launched the Nexon Knowledge Base t

My Characters: Kalovale - 148 Windia Dark Knight

winterfresh 03/30/10 + PM | QUOTE | PERMALINK | REPORT

Hmm maybe VoltesV and Suuushi might get restored.

My Characters: turniptide - 76 Scania Hermit

Asemco 03/30/10 + PM | QUOTE | PERMALINK | REPORT

lol. I just noticed. We look up to Nexon everytime they post something like God. Oh Look! New Notice! *10 posts on basil* xD OT: I just read that and it made me happy. Finally! No more D/C hax0rz! Mebe!

My Characters: Dagger2Neck - 52 Bera Bandit

hyper729 03/30/10 + PM | QUOTE | PERMALINK | REPORT

[quote] Kalovale : In other areas, we are committed to improving our customer support. [/quote] This is all i saw

My Characters: DucksTheName - 92 Bera Marauder

JJmyhomie 03/30/10 + PM | QUOTE | PERMALINK | REPORT

[quote] winterfresh : Hmm maybe VoltesV and Suuushi might get restored. [/quote] what happened to voltesV and suuushi>?

My Characters: JJmyhomie - 60 Scania Aran in Memory

darksuitguy 03/30/10 + PM | QUOTE | PERMALINK | REPORT

[quote] JJmyhomie : what happened to voltesV and suuushi>? [/quote] Suuushi just got banned randomly. No one has touched her account in over a year.

My Characters: HeathenChem - 54 Windia Cleric

Kalovale 03/30/10 + PM | QUOTE | PERMALINK | REPORT

[quote] hyper729 : This is all i saw [/quote] They said that last April too. [quote] Nexon : As for Customer Service, we know that it has not been perfect. We have hired additional staff here as well, and you will see a change for the better. We are doing our best to answer the daily influx of tickets, and ask that you understand that there are thousands of tickets and millions of players. We will do our best to address your issues, and will continue our improvement within the coming months. [/quote] http://maplestory.nexon.net/WZ.ASPX?PART=/News/View&boardNo=100&contentNo=005As&pageIndex=1 (Official Site)

My Characters: Kalovale - 148 Windia Dark Knight

Matz 03/30/10 + PM | QUOTE | PERMALINK | REPORT

Maybe they should get rid of the PIC system so it isn't so easy for me to delete my target's files. Wouldn't that suck to log in and have your hard work deleted? Puts a smile on my face.

ZakEmbar + PM | QUOTE | PERMALINK | REPORT

[quote] Matz : Maybe they should get rid of the PIC system so it isn't so easy for me to delete my target's files. Wouldn't that suck to log in and have your hard work deleted? Puts a smile on my face. [/quote] Maybe go out and actually hurt people to fulfill your sadistic character deleting desires I mean really lol, getting gratification from deleting people stuff? Get a life

My Characters: Embar - 72 Windia Crusader

Just2LoveU 03/30/10 + PM | QUOTE | PERMALINK | REPORT

Crap, it says it's gonna block IP adresses outside their service region, I won't be able to play anymore

My Characters: Just2LoveU - 62 Windia Gunslinger

smexiiazn 03/30/10 + PM | QUOTE | PERMALINK | REPORT

finally nexon....

My Characters: Smexiiazn76 - 50 Scania Assassin

FrostyGun 03/30/10 + PM | QUOTE | PERMALINK | REPORT

My Characters: ResetCounter - 155 Broa Aran in Hope

Matz 03/30/10 + PM | QUOTE | PERMALINK | REPORT

[quote] Just2LoveU : Crap, it says it's gonna block IP adresses outside their service region, I won't be able to play anymore [/quote] Go use a VPN. Try HotSpot Shield, though you have to reset it every 3-4 hours.

fzero100 03/30/10 + PM | QUOTE | PERMALINK | REPORT

this makes me feel proud of nexon O.O

My Characters: NoobWin - 70 Scania Night Walker

vokidas 03/30/10 + PM | QUOTE | PERMALINK | REPORT

Hopefully I'll get back what I lost when I was hacked... GMH.

My Characters: jojo5394 - 80 Scania Chief Bandit