Nexon isn't going to answer out tickets.

basilmarket.com forums : General Maple Story | 15 posts archived

thread starter RaveGirI Feb 27 2010 + PM | QUOTE | PERMALINK | REPORT

I just sent a ticket. Here is what I wrote: To whom it may concern, I have problems logging into the game. I follow all steps needed before launching the game (Logging into the website and so forth). Whenever I attempt to login to the game, I am able to select my world and pick a channel. As soon as I pick the channel and it starts to load, it claims that there is either a server check or my account is already logged in. Your website does not state any current server checks, and I am pretty sure that nobody is online my account except for myself (on the website). I realize many other players are having the same issue, and we eagerly await your response. On your website, you claim this issue has been "fixed," yet many players still have this issue. ___________________________________________________________________________________________________________________________________ Upon sending my ticket I saw a notice and it stated that Nexon GMs are only availible to answer tickets Monday-Friday. Does anyone really think Nexon is going to answer our tickets...? -.-; EDIT: The title should say "our" instead of "out." Sorry :x

My Characters: RavegirI - 85 Windia Dragon Knight

j1337 02/27/10 + PM | QUOTE | PERMALINK | REPORT

Tickets get answered in like, 2-3+ months after being sent. Don't expect anything.

My Characters: ThunderFire3 - 75 Bera Blaze Wizard

RaveGirI 02/27/10 + PM | QUOTE | PERMALINK | REPORT

[quote] j1337 : Tickets get answered in like, 2-3+ months after being sent. Don't expect anything. [/quote] I once sent a ticket regarding the Christmas event, because certain ornaments were missing from the shop. It got answered within 5 days. Who knows. :o

My Characters: RavegirI - 85 Windia Dragon Knight

FIawLesz 02/27/10 + PM | QUOTE | PERMALINK | REPORT

First, they answer a couple of weeks after you sent it. Second, its a machine that answers the tickets

kersje 02/27/10 + PM | QUOTE | PERMALINK | REPORT

I think it depends on your problem. If it's too hard, they probably just delete your ticket. :P

My Characters: Asophroon - 52 Broa Aran in Memory

AxeI 02/27/10 + PM | QUOTE | PERMALINK | REPORT

[quote] FIawLesz : First, they answer a couple of weeks after you sent it. Second, its a machine that answers the tickets [/quote] How do you know this? 0.0 that irritates me that nexon isn't even giving us the respect to have a human being answer our problems -.-

My Characters: overheat496 - 49 Broa F/P Wizard

RaveGirI 02/27/10 + PM | QUOTE | PERMALINK | REPORT

[quote] kersje : I think it depends on your problem. If it's too hard, they probably just delete your ticket. :P [/quote] Yay for Grade A+ Customer Service /sarcasm

My Characters: RavegirI - 85 Windia Dragon Knight

Joopiex3 02/27/10 + PM | QUOTE | PERMALINK | REPORT

[quote] FIawLesz : First, they answer a couple of weeks after you sent it. Second, its a machine that answers the tickets [/quote] You're wrong they only do automated responses on certain occasions. It may seem like a machine is replying but many times GM's actually reply back using words related to the ticket I logged. Yeah Probably gonna take 2-4 weeks.. That's how long it usually takes me.

My Characters: LightLux - 80 Scania Aran in Misery

LOLzJE + PM | QUOTE | PERMALINK | REPORT

You didn't put any info such as log in, pin, and name. Your suppose to on log in and changing account issues which it use to say on the example ticket section I haven't logged a ticket in awhile they might have changed the section. Also when something is a huge problem they answer like the first few people then everyone else they leave in the cold. They don't delete your ticket unless you log 2 tickets stating the same thing then they delete both which makes no sense but it's w/e. It's between 1~4 weeks for an answer and if its NX related it takes 2~3 months so they can look into it.

My Characters: CollardGreen - 35 Galicia Bandit

RaveGirI 02/27/10 + PM | QUOTE | PERMALINK | REPORT

[quote] Joopiex3 : You're wrong they only do automated responses on certain occasions. It may seem like a machine is replying but many times GM's actually reply back using words related to the ticket I logged. Yeah Probably gonna take 2-4 weeks.. That's how long it usually takes me. [/quote] I believe companies use the machine for tickets regarding a topic that has already been answered/is in their FAQ.

My Characters: RavegirI - 85 Windia Dragon Knight

134679852 02/27/10 + PM | QUOTE | PERMALINK | REPORT

Proofread before you send it please.

My Characters: Malthelos - 43 Broa Spearman

TayTay581 02/27/10 + PM | QUOTE | PERMALINK | REPORT

I think the vast majority of ticket responses come from pre-written responses, which an actual person selects to be most fitting to the situation. However, they care a bit more about certain things (those being major glitches and cash shop related problems).

My Characters: TayTay581 - 127 Bellocan Shadower

CCody 02/27/10 + PM | QUOTE | PERMALINK | REPORT

They answered me correctly every time I log a ticket. For ex.(real) I logged a ticket about no sound and it got answered the next day. The GM said background programs might be interfering with it.

My Characters: burndog - 70 Windia I/L Mage

RaveGirI 02/27/10 + PM | QUOTE | PERMALINK | REPORT

[quote] 134679852 : Proofread before you send it please. [/quote] o.e; Uh... What errors do you see?

My Characters: RavegirI - 85 Windia Dragon Knight

134679852 02/27/10 + PM | QUOTE | PERMALINK | REPORT

[quote] RaveGirI : o.e; Uh... What errors do you see? [/quote] [quote] RaveGirI : You website does not state any current server checks, [/quote]

My Characters: Malthelos - 43 Broa Spearman