Wow Good job Nexon

basilmarket.com forums : General Maple Story | 12 posts archived

thread starter GunsNLove Aug 28 2009 + PM | QUOTE | PERMALINK | REPORT

I got wrongfully banned on Sunday night and I opened a ticket on Monday. However, Nexon still hasn't replied to my ticket and it has been days. When is Nexon going to even bother to read or atleast answer my ticket? =_= EDIT: Wow now they answered me. Here's the post: Greetings, Thank you for contacting Nexon America's Customer Support team. Unfortunately, your appeal to have your ban lifted early has been denied. Your account will not be released from its block before the release date. Many players believe that this may be an error, or that they are the victims of a glitch or bug in our game. However, I assure you that this is not the case. Be sure that you are not running any third party programs that enhance your game play. It is recommended that you do not run any other programs while you are playing our games. Users are required to play by the rules. You may want to review our Terms of Use for any concerns you may have. Also, your account will temporarily be off rankings until the ban has been served. As for whether or not you will be returned to rankings is yet to be determined. You will need to wait patiently until your account is released to see if you are placed back on rankings. Sincerely, GM Libra Nexon America, Inc. For security reasons any sensitive account information has been made private. Please do not give your password or pin number to anyone for any reason. Nexon representatives will NEVER ask you for your password or pin

antrulz 08/28/09 + PM | QUOTE | PERMALINK | REPORT

Lmao when they compensate people who lost their ITCG ages ago

iDmge 08/28/09 + PM | QUOTE | PERMALINK | REPORT

I think they have been too busy with the patch and bugs. Maybe it's closed already?

benjaminlu Aug 28 2009 + PM | QUOTE | PERMALINK | REPORT

Lol .. you can't expect much from them.. You remember Guild Issue Cont'd? (about a year ago) Yeah.. well.. they first sent the 10m via duey, and then if I was still missing money, I had to open a ticket. 2 months later, I finally get a reply telling me to be patient while they are "investigating this situation". 8 and a half months later, I receive a comment from a GM, telling me that I will receive 4m mesos via duey, instead of the 9m I should've received. Then, when I check my mail to see that they replied, I'm just one] day too late because it expired. Do they have to give it 11 months later? -.-" Btw sometimes they just close tickets that they probably think aren't formal/important enough right away -_-

GunsNLove 08/28/09 + PM | QUOTE | PERMALINK | REPORT

I hope Blizzard buys Maplestory so we can have good customer support. =_= I'm logging another ticket.

antrulz 08/28/09 + PM | QUOTE | PERMALINK | REPORT

I think nexon is lazy and have ineffecient methods of dealing with problems

jorelceles 08/28/09 + PM | QUOTE | PERMALINK | REPORT

Blizzard?

antrulz 08/28/09 + PM | QUOTE | PERMALINK | REPORT

Lmao as if blizzard

evilurker 08/28/09 + PM | QUOTE | PERMALINK | REPORT

lemme tell you something i got wrongfully banned for hacking they didnt do shiet to help me i just made a new acc and started training dont rely on them for anything just get on your merry lil way and train they wont i repeat wont help you at all i got a 30 day ban for walking in orbis and they didnt even help so fudge them in the buttt

Nonexistent 08/28/09 + PM | QUOTE | PERMALINK | REPORT

Consider your self lucky. I got falsely banned before, and I sent a really strong worded ticket to nexon. Guess what? They perma banned me.

evilurker 08/28/09 + PM | QUOTE | PERMALINK | REPORT

ouch thats harsh ....... well thats what happens wen you deal with companys like this they dgaf about customers all they care about is wen to take peoples nx and how ro scam people in trade shop

Riisukun 08/28/09 + PM | QUOTE | PERMALINK | REPORT

GunsNLove : I got wrongfully banned on Sunday night and I opened a ticket on Monday. However, Nexon still hasn't replied to my ticket and it has been days. When is Nexon going to even bother to read or atleast answer my ticket? =_= EDIT: Wow now they answered me. Here's the post: Greetings, Thank you for contacting Nexon America's Customer Support team. Unfortunately, your appeal to have your ban lifted early has been denied. Your account will not be released from its block before the release date. Many players believe that this may be an error, or that they are the victims of a glitch or bug in our game. However, I assure you that this is not the case. Be sure that you are not running any third party programs that enhance your game play. It is recommended that you do not run any other programs while you are playing our games. Users are required to play by the rules. You may want to review our Terms of Use for any concerns you may have. Also, your account will temporarily be off rankings until the ban has been served. As for whether or not you will be returned to rankings is yet to be determined. You will need to wait patiently until your account is released to see if you are placed back on rankings. Sincerely, GM Libra Nexon America, Inc. For security reasons any sensitive account information has been made private. Please do not give your password or pin number to anyone for any reason. Nexon representatives will NEVER ask you for your password or pin Err there you have it Libra doesn't seem to like people from hat I heard on the banings Or could it be another Gm meh I forget I know there was one meanie GM