thread starter KiraNX Aug 02 2009
+ PM | QUOTE | PERMALINK | REPORT
| I'm Quitting maple and thought I would embarrass the GM's and hopefully warn potental players away from this terrible game. Go play La Tale its 1000 times better. So the reasons I'm quitting is due to the poor customer service. I was auto banned recently and after my inquiry here is how the ticket went. ------------------------------------------------------------------------------------------------------------ I accepted a 1 day banning for nothing even though I shouldn't have. I expect this to be corrected as there is definitely a false positive going on as I have been extra careful not to do anything since the 1 day suspension 07/31/2009 03:41:51 AM | GM Libra Greetings, Thank you for contacting Nexon America's Customer Support team. Your ban appeal has been denied. We periodically investigate meso activity on all servers. Unfortunately, your account was found to have been involved in the acceptance or distribution of illegally obtained mesos. This could be due to trading with a player who illegally obtained mesos and/or purchasing mesos from a "gold farming" or meso selling website. These website conduct activities that are illegal and completely against our Terms of Use. We strongly suggest that you refrain from being involved in any of the above activities. Sincerely, GM Libra Nexon America, Inc. For security reasons any sensitive account information has been made private. Please do not give your password or pin number to anyone for any reason. Nexon representatives will NEVER ask you for your password or pin. 07/31/2009 04:05:46 AM | *hidden* How can I refrain from accepting mesos from a friend that may or may not be illegally Obtained? --------------------------------------------------------------------------------------------------------------------------------------- So in that exchange I've bolded the important part. Watch out people if someone doesn't like you he can give u a couple 100mil and bam u get suspended and guess what I accepted mesos from a friend and bam apparently get autobanned cause my friend who quit was guilty of giving me too many mesos at one time. And now the second bad customer service experience This is the ticket I filed: ------------------------------------------------------------------------------------------------------- Hello, I tried to purchase a name change coupon for my character I got a message that said This applies to the limitations on the request Please check if you where recently banned within 3 months. I haven't been banned so can you please fix this? 05/15/2009 05:17:30 PM | GM Raven Greetings, Thank you for contacting Nexon America's Customer Support team. I understand that you would like to be able to purchase the Character Name Change. After looking at your account records, I see that your account has a history of abuse. Please be aware that accounts with a history of abuse will not be able to purchase the item in question. For more information regarding the rules about this, please visit the f |