Nexon Rants - BasilMarket Forum

Nexon Rants

basilmarket.com forums : General Maple Story | 15 posts archived

thread starter Yanluo Jun 24 2009 + PM | QUOTE | PERMALINK | REPORT

To put it simply Nexon is out of control with its lack of customer service and blatantly unethical business practices. They are completely biased in their banning practices. There are hackers all over the maps and they don�t get banned. They are reaching levels of 100+ and most of the time; still don�t get banned. If by any chance they do end up banned then it is for a minimal 30 days. I have seen documented cases where they have been banned more than once and still only receive a 30 day ban. Then there are accounts that are permanently banned and removed from the rankings for unsubstantiated reasons. I find this practice abhorrent considering the fact that it seems as if hackers are getting special treatment especially if they have made cash shop purchases. I�m going to refer to us as customers because some of us have spent numerous amounts of money paying for cash shop items in order to enhance our gaming experiences and then repeatedly don�t get any type of support from the Nexon staff. GM�s are never online to help the players in game and the online support is a joke. Nexon�s TOS says that NX fraud gets your account banned, but once the account is banned they still allow NX to be charged into that account. They also state that there are no refunds on any existing NX cash on banned accounts. To me this seems unethical. If you have made a purchase of NX cash and don�t like the items available to buy then that�s not their fault as you knew what was available prior to purchase. But, if your account is no longer accessible to you then any funds remaining should be refunded. They don�t offer phone support although they do have a phone line. They simply tell you that this isn�t a support line and hang up on you. They have a customer support section where members are supposed to file their support tickets. Unfortunately that doesn�t work either. First of all you can only submit one single ticket at a time. Then, they either ignore the ticket for several months or close them without a reply. When you submit another ticket they say it is against their TOS to make a new ticket for the same reason even when they haven�t made an attempt to answer let alone fix your complaint. If you want to verify my complaint then you can check the Nexon Maplestory forum for all the unanswered complaints and questions. You can also look up videos in YouTube. There are numerous hacking videos and the characters in those videos are still in the ranking. The GM�s just don�t care. I/we know of a specific GM that is in Khaini that keeps in touch with a hacker and that hacker doesn�t get banned. The best part of all is that the GM is aware that this player is a hacker. I�ll not name any GM�s here because I don�t want them to lose their �job� if that�s what you want to call it. But to me that is a blatant double standard. Either there are rules or there aren�t rules. Either way they need to make up their mind and quit showing favoritism. --by Jonathan C ------------------------

ZeePee 06/24/09 + PM | QUOTE | PERMALINK | REPORT

Nexons customer service is really messed up, but, I do not see this changing anytime soon. Still trying to get my main account unbanned. Don't AFK in ghost ship 2, kiddos, someone might do something illegit while you're gone.

Yanluo 06/24/09 + PM | QUOTE | PERMALINK | REPORT

ZeePee said: "Nexons customer service is really messed up, but, I do not see this changing anytime soon. Still trying to get my main account unbanned. Don't AFK in ghost ship 2, kiddos, someone might do something illegit while you're gone." How many times have you tried to get your account unbanned?

darkmoose 06/24/09 + PM | QUOTE | PERMALINK | REPORT

I would expect that from a free to play game, which nexon IS otherwise if it was pay2play like WoW then i'd be angry.

bluewafflez 06/24/09 + PM | QUOTE | PERMALINK | REPORT

Yea because if i owned a game with millions of players on it, i would love hackers roaming around.... and wut, do u want nexon going around every single video site with hacking videos on there and banning them? cmon srsly...

NinjerStaerz 06/24/09 + PM | QUOTE | PERMALINK | REPORT

Worst customer service in the world pal.

Yanluo 06/24/09 + PM | QUOTE | PERMALINK | REPORT

NinjerStaerz said: "Worst customer service in the world pal." Yea, and I've had customer service problems with Blizzard/Verizon before -_-' Nexon takes the cake.

ZeePee Jun 24 2009 + PM | QUOTE | PERMALINK | REPORT

Yanluo said: " How many times have you tried to get your account unbanned?" Lets see.. been trying actively for.. about 8 months now? Probably closer to 7, but still. Edt: I keep getting the same old "A GM was on map with you" schpeel, but, kind of hard for me to be hacking or botting when I'm at work. Well, botting, not so hard, but, you get the idea.

RayEatsKids 06/24/09 + PM | QUOTE | PERMALINK | REPORT

Nexon's customer support is indeed garbage. I remember Submitting a screenshot of a hacker, clear proof, the ign too, and you know what they tell me? Thanks for the submission but please report the player in game ._. I get scammed, provide SS's and complaints, and they say its not their problem. Seriously.

mitchela 06/24/09 + PM | QUOTE | PERMALINK | REPORT

i know its terrible but i like to see you do better

Yanluo 06/24/09 + PM | QUOTE | PERMALINK | REPORT

Like I said they don't care about the people they just care about your wallet if you get scammed you lose they win and they benefit since the scammer continues to play and makes other people spend more money on NX/Mesos.

calvin117 06/24/09 + PM | QUOTE | PERMALINK | REPORT

Nexon doesn't want to waste their time when they aren't losing money :S lol If they gained something they just throw you out like a used tissue ._."

pheonixboii 06/24/09 + PM | QUOTE | PERMALINK | REPORT

Lol i find this funny because i was banned for no reason serious. I'm allegedly banned for Illegal charging/funding XD

LolsCake Jun 24 2009 + PM | QUOTE | PERMALINK | REPORT

Sorry about your sons loss. This is why I don't want children, I would hate to be in a situation where the kid has troubles with games/computers. Nexon can be quite unethical, but we still have to be grateful that they provide this magnificent game with no charge. It does look like they're in financial troubles which makes us think they're descisions are irrational. But eh, where just the thousands of players which can't make a difference. And of course Blizzard has better customer support. 10 Million people have created accounts. From World of Warcraft alone, they gain about 1 Billion USD per annum. They can just throw the money at experienced people to work behind a phone all day.

Yanluo 06/24/09 + PM | QUOTE | PERMALINK | REPORT

The only way Nexon is going to pay more attention is lawsuits, Microsoft,At&t,Verizon, Blizzard, etc learn the hard way.