thread starter PlayWithFire Apr 28 2009
+ PM | QUOTE | PERMALINK | REPORT
| [Copied directly from the Maple SEA website](Edited only to satify the word filter) Reimbursement for players with their accounts disruption from 15 Jun 2008 to 15 April 2009 Dear Maplers, From the period of 15th June 2008 to 21st April 2009, we have received a number of users feedback regarding account disruption. We sincerely apologise for this unfortunate incident. To reimburse our players, we will be providing a compensation package to all affected players who have reported their cases via Qbox from 15th June 2008 to 21st April 2009. On top of reimbursing the players with equipment suited to their level and class (capped at level 90) per character, the compensation package will also include: A) 200 Power Elixir per character; and B) 10,000 Maple points per reported account. To receive the compensation package, players are to seek out NPC Tia. Please note that only a set of equipments is given to each reported character and Maple points is only given to each reported account. At the same time, we are pleased to introduce the Hacking Trace Service in MapleSEA! This new service developed by NEXON is built to protect your important information from hackers so that you can enjoy gaming in a safer environment. Currently, a trial version has been implemented, but the full version will follow shortly. Last but not least, we would like to thank all our players for their feedback. We are currently looking into ways to improve MapleSEA to provide a better gaming experience for all. So if you have any comments and/or suggestions, please drop us a note in the forums! Thank you. -MapleSEA Administrator Hacking Trace Service (Beta) - Updated Dear Maplers. We are glad to introduce you the Trial version Hacking Trace Service! As of today, the Trial version of Hacking Trace Service has been implemented in MapleSEA to help our players protect their vital information from hackers and enjoy gaming in a safer environment. Although the Hacking Trace Service is currently available as a trial version, a full version of this service will be launched shortly. Please refer to the below for more information about Hacking Trace Service FAQ 1. How will the Hacking Trace Service benefit players? In the event that a player reports that his/her account is hacked, the service will enable the investigation team to determine the authenticity of the case. Once the reported case is verified, the investigation team will look further into the case and provide support for the case where possible. 2. If my account has been hacked, where and how do I submit my report? *Players who have their accounts being compromised only after 22 April 2009 can submit their reports to Asiasoft via the Qbox and help.maplesea AT NOSPAM asiasoftsea.net . Each report must contain all of the following: a. The players In Game Nickname (IGN); b. All information on the hacked item(s); and c. The suspected date of the account being hacked. Please note that all suspected hacking cases must be reported within 7 |
